EXCHANGE & RETURN POLICY

At PRIORITY, customer satisfaction is our top priority. We’ve designed a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.

ELIGIBILITY

· Articles purchased online or in-store are eligible for exchange or return within 30 days of delivery or purchase.

· Items must be unused, unaltered and unwashed with all tags intact.

· Items must be present in their original packaging.

· A valid proof of purchase—either the original receipt or order confirmation email is required to process exchanges and returns.

· Sale or discounted items are not eligible for exchange or return.

· Fragrances are not eligible for exchange or return.

· You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect.

 

EXCHANGES

 

ONLINE EXCHANGE POLICY

· An exchange request can be initiated via--------- or by calling +92(0)42------ within 30 days of order delivery.

· Proof of purchase— the order confirmation email and order number must be provided.

· Exchanges are subject to verification of product condition and eligibility.

· PRIORITY  will arrange a doorstep pick-up of the item(s).

· Once the items are received and verified, the requested items will be shipped.

· The exchange process takes approximately 7–10 working days.

· If the requested item is out of stock, customers will be issued a credit voucher of equivalent value, redeemable online.

· Sale/discounted items are not eligible for exchange.

· Fragrances are not eligible for exchange.

 

IN-STORE EXCHANGE POLICY

· Articles purchased in-store may be exchanged within 30 days of purchase from any PRIORITY  outlet.

· Proof of purchase— the original receipt/invoice must be provided

· Exchanges are subject to verification of product condition and eligibility.

· Customers may exchange the article for:

o Another article of equal value, or

o An article of higher value by paying the difference.

· Sale/discounted items are not eligible for exchange.

· Fragrances are not eligible for exchange.

 

ONLINE TO STORE EXCHANGE POLICY

· Articles purchased online can also be exchanged from any PRIORITY  store within 30 days of delivery.

· Proof of purchase— the order confirmation email and order number must be provided.

· Exchange is subject to verification of product condition and eligibility.

· Customers may exchange the article for:

o Another article of equal value, or

o An article of higher value by paying the difference.

· Sale/discounted items are not eligible for exchange.

· Fragrances are not eligible for exchange.

 

RETURNS

 

ONLINE RETURN POLICY

· Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.

· Customers may initiate a return request via------------- or by calling +92 (0)42 ----------- within 30-days of order delivery.

· Proof of purchase— the order confirmation email and order number must be provided.

· Reason for return and proof of defect/damage must be provided.

· The product must unused, unwashed, and unaltered with all tags intact.

· PRIORITY  will arrange a doorstep pick-up of the item(s).

· Once the product is received and verified, customers will be issued a credit voucher of equivalent value, redeemable online only.

· The return process takes approximately 7–10 working days.

 

IN-STORE RETURN POLICY

· Items purchased in-store can be returned to any PRIORITY  outlet within 30 days of purchase.

· Returns are only accepted if the item was defective/damaged at the time of purchase.

· Proof of purchase— the original receipt/invoice must be provided.

· The product must unused, unwashed, unaltered, with all tags intact.

· After verification, customers will be issued store credit redeemable in-stores only.

 

ONLINE TO STORE RETURN POLICY

· Items purchased online can also be returned in-store within 30 days of order delivery.

· Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.

· Proof of purchase— the order confirmation email and order number must be provided.

· The product must be unused, unwashed and unaltered with all tags intact.

· After verification, customers will be issued store credit redeemable in-stores only

 

REFUND POLICY

 

ONLINE

· Cash refunds are not offered.

· In cases where an exchange or alternative solution cannot be provided, PRIORITY  may issue a refund in the form of a credit voucher exclusively redeemable online.